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Data protection and security

General

Careful processing of personal data in compliance with the applicable legislation is a key prerequisite for S Group’s activities and part of responsible business operations. Below, we explain in more detail how we process your personal data in the online grocery store. You can also find more information on the processing of personal data on our data protection website.

Data controllers

The online grocery store is implemented by SOK Corporation. You can find information on the processing of personal data by SOK as the data controller in the Privacy Policy for S Group’s co-op member and customer register.

For online store deliveries, the data controller responsible for the processing of your personal data is the cooperative which delivers your order. You can find the contact information and privacy policies of our cooperatives on this page: Grocery and online store pick-ups and deliveries

Processing of your personal data

We can, for example, show you product recommendations based on the items you have clicked or your previous purchase history. In that case, the search results will show products that are likely to interest you: for example, oat-based products may be shown at the top of the results if you have previously chosen them instead of regular dairy products. When logged in, you can also mark your favourite products and save shopping lists. This helps us make using the online store as easy as possible for you. We do not use the data for any purposes other than those described here.

If you allow the use of your device’s location, we can show nearby pickup points and stores on a map, so you do not need to enter your location manually. The location is determined using several sources, such as your IP address, nearby Wi‑Fi access points and GPS data. We do not use location data for any other purposes. You can disable the use of your device’s location at any time.

We use Google Maps services in the map and location services of the S‑kaupat Android app’s robot delivery feature. Google may receive data to provide the service and process it in accordance with its own terms of service. This data may include, for example, technical information about your device and the app, your IP address, data related to map usage, search terms, address information, selected destinations and the user’s location when the user has granted permission to use location. Location data is not stored in S Group registers. It is processed only when you use features that require location. We will ask you separately for permission to use your location in map and location services. You can change or withdraw your location consent at any time in the app settings.

Your possibilities to influence the processing

It is important to us that you have the opportunity to influence the processing of your personal data. Without processing your personal data, we cannot fulfil an agreement on online store deliveries or product deliveries. However, for example, you can:

  • As a co-op member, prohibit the processing of product-level shopping data and the use of personal data for analytics and profiling, after which we will not show you any product recommendations based on your shopping history. As a co-op member, you can set the prohibitions by logging in to the website for your own data (Oma S-kanava).
  • Withdraw your location consent in your browser or device settings. For example, in the Chrome browser, the options can be found under Settings / Privacy and Security, in the Edge browser, under Settings / Site Permissions and in the Firefox browser, under Settings / Privacy & Security. In the app settings are found in the profile menu.
  • Access the data stored about you. In the first place, you can send a request to access your data by logging in to the website for your own data (Oma S-kanava). If you are not an S Group co-op member, you can make a request using an online form here. You can see products that you have marked as your favourites when you log in to the online grocery store.

You can find more information about your rights on S Group’s data protection website. For questions related to the processing of personal data at S Group, you can also contact the S Group data protection officer at tietosuojavastaava@sok.fi.

NB!

Never share any URL addresses related to your own S user account or orders to third parties.